The request of additional documents is essential in order to make sure that your account is fully validated and that you have all declared data updated. Please note that withdrawal can be processed only after the full account validation is completed.
In order to make a withdrawal after carrying out a deposit through a credit/debit card you are not the holder of, a validation of the third person's card will be required, that is:
• the photo of the card (see card validation)
• the photo of the Identity Card of the cardholder
If your deposits were initiated through a card with a problematic BIN, reverse transactions are not accepted. This means that you can deposit using the card, but money cannot be transferred to the card due to procedural issues. In such cases, a Bank Statement will be requested.